FAQ

We provide standard delivery services across mainland UK.

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To qualify for a return, the item must be in its original condition—unworn, unused, unaltered, with tags attached, and in its original packaging.

To initiate a return, please contact us.

Once your return is approved, we’ll provide a return shipping label along with detailed instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Please check your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We’ll assess the issue and work to resolve it promptly.

Your order is subject to stock availability and may take between 1 to 6 weeks to arrive. If you need a ready-to-ship outfit, please contact us before placing your order. The fastest way to reach us is via WhatsApp.

Unfortunately, sale items are not eligible for returns.

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process and post the refund.